We accept VISA or MasterCard and on approval, Money Orders, Bank Drafts or Personal Checks. Sorry, no American Express, PayPal, BitCoins or other cards accepted at this time. When your order has been received and you have been provided with a total price (including shipping/packaging costs to your destination), if you wish, please send your credit card # by 2 e-mails (for security): send the number in the first e-mail and the balance of the number, along with expiry date, and the verification code (3-digit number on back of your card) in a second e-mail. In our sixteen years of internet sales, we have not had a single report of any problem occurring with this method.
With all requested orders we will require a complete shipping address, including postal/zip code(s) and contact phone number(s). With worldwide requests always very high, every order is considered a special order; credit cards are generally charged within just a few days of order placement. No exchange, returns or refunds on orders for game board seconds, imperfects, clearance or vintage/antique, nor for custom or special request, personalized items.
Canadian Orders will be charged applicable GST/HST sales tax.
United States and all other International Orders do not pay Canadian sales taxes.
Delivery Time:We strive to ship all orders within 12-15 days following the receipt of payment. Some exceptions (special or custom orders) may apply. Also, certain periods of the year bring very high demand for some products. Should this situation exist, you will be informed of an anticipated shipping date for your order. Sorry, we do not offer same-day, overnight or expedited shipping/mailing service.
Satisfaction/Loss/Damage: It is out sincere desire to provide quality crokinole products that will please you. Should loss or damage occur, we will promptly initiate claim procedures with the carrier and/or endeavour to have the product replaced and/or repaired. As will be noted on the exterior of all crokinole board shipments, upon arrival of the package please inspect all sides, top and bottom of the carton. If any noticable punctures or tears in the packaging are evident, please ask the delivery person to note the observation on the Bill of Lading before you sign for the package. Since we do not ship productnew, used, antiques or otherwiseon speculation or conditional approval, any returns accepted will be subject to a restocking fee equal to the actual shipping/packaging, brokerage fee, insurance costs incurred with the delivery fromand return toour point of origin. Unauthorized returns will not be accepted.
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